Return Policy

14-Day Return Policy

We offer a 14-day return period starting from the day your order is delivered. To qualify for a full refund, items must be returned in their original, resaleable condition. This means the product must be unused, uninstalled, and in its original, undamaged packaging with all seals still intact.

How to Start a Return

  • Get in Touch: To begin the process, please email us at hi@repenic.com or reach out via our Live Chat.

  • Authorisation: Once your return is approved, we will provide you with a return shipping label and clear instructions on how to send your package back to us.

  • Important: Please do not send items back without prior authorisation, as we are unable to process these returns.

Installation & Technical Support

  • Pre-Installation Check: We kindly ask that you inspect your product carefully before fitting. Once a unit has been installed or wired in, it is no longer eligible for a "change of mind" return.

  • Faulty Goods: If you suspect a technical fault or manufacturing defect with your dimmer or thermostat, please contact us immediately. Our team will work with you to troubleshoot the issue and, if necessary, arrange a repair or replacement in line with UK consumer rights.

Non-Returnable Items

For safety and technical reasons, we cannot accept returns on the following:

  • Installed Units: Any product showing signs of installation or wiring.

  • Custom Configurations: Hardware that has been specially modified or pre-configured to your specifications.

  • Damaged Packaging: Items where the original box is torn, heavily marked, or otherwise unfit for resale as new.

Exchanges & Replacements

  • Exchanges (Change of Mind): If you have ordered the wrong model or finish, we recommend using our "Return & Re-order" process. This is the fastest way to get the correct unit to your door without waiting for your return to be fully processed at our warehouse.

  • Faulty or Warranty Replacements: If your dimmer or thermostat is defective or develops a fault during the warranty period, we provide a direct replacement service.

  • Technical Support: Please contact our team at hi@repenic.co.uk first, as many issues can be resolved quickly through remote troubleshooting.

  • Direct Swap: Once a hardware fault is confirmed, we will arrange for a replacement unit to be sent out to you, as per UK consumer law.

Refunds

Upon receiving and inspecting your return at our facility, we will notify you of the status.

  • Approved Refunds: The balance (minus any applicable delivery charges) will be credited back to your original payment method.

  • Processing Time: Please allow a few working days for your bank or card issuer to clear the funds into your account.